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Privacy Policy

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Privacy Policy – SME Help Now

Last updated: 5th January 2026

SME Help Now (“we”, “us”, “our”) is committed to protecting the privacy of our clients, website visitors, and anyone who interacts with our services. We comply with the New Zealand Privacy Act 2020 and take all reasonable steps to keep your personal information safe, secure, and used only for legitimate business purposes.

1. What Information We Collect

We may collect the following types of personal and business information:

Information you provide directly

  • Name, job title, and contact details

  • Business information (e.g., structure, financial data, operational details)

  • Documents provided for advisory, compliance, or consulting purposes

  • Employment‑related information when assisting with HR or compliance matters

  • Any other information you choose to share with us

Information collected automatically

When you visit our website or digital platforms, we may collect:

  • IP address

  • Browser type and device information

  • Pages visited and interactions with our site

  • Cookies or similar tracking technologies

Information from third parties

We may receive information from:

  • Accountants, lawyers, or other advisors you authorise

  • Publicly available sources

  • Government agencies (where permitted or required by law)

2. How We Use Your Information

We use your information to:

  • Provide business advisory, consulting, and support services

  • Communicate with you about your enquiries, projects, or ongoing work

  • Improve our services, website, and client experience

  • Meet legal, regulatory, or professional obligations

  • Manage billing, administration, and internal operations

  • Send updates, insights, or marketing communications (you can opt out at any time)

We will never sell your personal information.

3. Legal Basis for Processing

We collect and use your information based on:

  • Your consent

  • Our contractual obligations to you

  • Our legitimate business interests

  • Compliance with New Zealand law

4. How We Store and Protect Your Information

We take reasonable steps to protect your information from loss, misuse, unauthorised access, modification, or disclosure. This includes:

  • Secure digital storage systems

  • Access controls and authentication

  • Staff confidentiality obligations

  • Regular review of our data protection practices

If a privacy breach occurs, we will follow the Privacy Act 2020 requirements, including notifying affected individuals and the Office of the Privacy Commissioner where necessary.

5. Sharing Your Information

We may share your information with:

  • Service providers who support our operations (e.g., IT, accounting, cloud storage)

  • Professional advisors (e.g., accountants, lawyers) with your consent

  • Government agencies when required by law

  • Potential buyers if our business is sold (with confidentiality protections)

All third parties are required to protect your information and use it only for the purpose it was provided.

6. International Transfers

Some of our service providers may store or process information overseas. Where this occurs, we ensure that appropriate safeguards are in place to protect your information in line with New Zealand privacy requirements.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Withdraw consent (where applicable)

  • Ask us to stop sending marketing communications

To exercise these rights, contact us using the details below.

8. Retention of Information

We keep your information only for as long as necessary to:

  • Provide our services

  • Meet legal and professional obligations

  • Resolve disputes

After this, information is securely deleted or anonymised.

9. Cookies and Website Tracking

Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings, but some features may not function correctly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy request, please contact:

SME Help Now
Email: info@smehelpnow.com
Phone: +64 21722696
Address: 5/4 Council Terrace, Northcote Point, Auckland 0627, NZ

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